Refund Policy

Each report is generated for the birth details you enter and delivered to you immediately — there is nothing to return and nothing we can take back. For that reason a purchase is final once the reading has been unlocked.

At checkout you ask for the report to be delivered right away and acknowledge that doing so ends any right to cancel once delivery is complete. If you would rather think it over, simply don't complete the purchase — the free chart stays available either way.

We refund in full, regardless of the above, if:

— you were charged more than once for the same report;
— the report failed to generate, or couldn't be opened because of a fault on our side that we can't fix for you;
— the charge wasn't authorised by you.

Email jwchun@onezero.now with the address you bought with and we'll look into it. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Purchases are processed by Dodo Payments, our merchant of record, so your statement shows their name rather than ours — something like Dodo Payments* SAJU UNNI. Every purchase is a single one-time charge; we don't run subscriptions and nothing renews.

Write to jwchun@onezero.now before opening a bank dispute. We answer within a day and can tell you exactly what the charge was — usually well before a dispute would even be reviewed.

If a chargeback is opened against a purchase, access to that report is paused while the bank reviews it. If the dispute is withdrawn or decided in our favour, access comes back automatically.